How do I return an item?


Return Policy

- Returns are not accepted on custom order seats.

- Returns are not accepted if your universal seat doesn't fit your stock bike.

- Returns are not accepted if you changed your mind on a color. Or just change your mind... as all seats are made to order
- Seats are not guaranteed against normal wear or rips/tears etc.. 

- ANY shipping damage must be reported to us within 24 hours or receiving the items. 

Returns or exchanges only accepted if there is manufacturing problem with our item. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

Any electrical items can not be returned if package or package seal has been opened
If an item is received damaged or is incorrectly shipped by us please contact us immediately.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged (Seats up to 25% restocking fee) Canceled Orders may incur a 15% restock fee. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all return shipping costs.

Please contact customer service for more information on returning an item. Thank you.

Chappell Customs
TUFFSIDE
257 Elliott Road Suite #6, 
Henderson NV, 89011
Phone 
310.526.7923